Refund Policy
Last updated: January 2025
At nytheravox, we're committed to supporting your growth in financial modeling. Our refund policy reflects this commitment while maintaining fairness for all participants in our programs.
We understand that circumstances change. This policy outlines when refunds are available and how to request one. If you have questions about anything here, our team at help@nytheravox.com is ready to help.
When Refunds Apply
Early Withdrawal
Full refunds are available if you withdraw within 14 days of enrollment and before accessing more than 20% of course materials.
Technical Issues
If platform problems prevent access to your program for more than 72 consecutive hours, partial or full refunds may be granted.
Program Cancellation
Should nytheravox cancel a program before its start date, participants receive a complete refund within 10 business days.
Schedule Changes
Major schedule modifications announced after enrollment may qualify for refunds if the new timing doesn't suit your circumstances.
How to Request a Refund
Contact Our Team
Send an email to help@nytheravox.com with your enrollment details and reason for the refund request. Include your full name and the program name.
Review Process
We'll review your request within three business days. You might receive follow-up questions to better understand your situation.
Decision Notification
You'll receive an email with our decision and, if approved, details about the refund amount and timing.
Payment Processing
Approved refunds are processed within five business days. The time until funds appear in your account depends on your payment provider.
Refund Scenarios
Before Program Starts
Withdrawals made at least seven days before the program start date receive a full refund minus a £50 administrative fee. Requests made within seven days receive an 80% refund.
First Two Weeks
During the initial 14 days after program start, you can withdraw for a 70% refund if you've accessed less than 20% of materials. This gives you time to assess if the program fits your needs.
After Two Weeks
Once the 14-day period ends, refunds are generally not available. Exceptions may be made for documented medical emergencies or significant life events.
Special Circumstances
Each situation is unique. If you're facing unexpected challenges that affect your ability to continue, reach out. We review cases individually and work to find fair solutions.
Important Information
Downloadable resources and materials accessed before a refund request cannot be "returned." Refund amounts may be adjusted based on the materials you've already downloaded. Certificate programs have different refund terms outlined in their specific enrollment agreements.
Payment Methods and Processing
Credit & Debit Cards
Refunds appear within 5-10 business days depending on your card issuer's processing time.
Bank Transfers
Direct refunds to bank accounts typically process within 3-7 business days after approval.
PayPal Payments
PayPal refunds usually appear in your account within 24-48 hours of processing.
All refunds return to the original payment method used during enrollment. We cannot split refunds across multiple payment methods or send them to different accounts.
What's Not Covered
Some situations fall outside our standard refund policy:
- Programs completed in full, regardless of satisfaction with outcomes
- Promotional or discounted enrollments may have modified refund terms stated at purchase
- Third-party software or tools purchased separately from nytheravox programs
- Monthly subscription plans after the initial billing cycle has ended
- Group enrollment packages coordinated through organizations
- Course bundles where individual courses have been substantially accessed
If you're unsure whether your situation qualifies, it's worth asking. We prefer clarity over assumptions.
Alternatives to Refunds
Sometimes a refund isn't the best solution. We offer other options that might better suit your needs:
- Transfer your enrollment to a future program session at no additional cost
- Pause your access for up to three months if you're dealing with temporary circumstances
- Switch to a different program that better matches your current skill level
- Extend your access period if you need more time to complete materials
These alternatives often work better than refunds when timing or program fit is the issue. Reach out to discuss what might work for your situation.
Questions About Your Refund?
We're here to help clarify any part of this policy or discuss your specific situation.
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